Terms and conditions of use

1. GENERAL

1.1 DXY International Limited

Welcome to the website of DXY International Limited. These Terms of Use constitute an agreement between you and DXY International Limited, with its address at A1-13-3, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, Hong Kong (hereinafter referred to as "DXY", "we", "us" or "our"). This agreement governs your use of our website at dxyzisha.com (the "Site"). Additionally, when you use any of DXY’s services (e.g., Customer Reviews), you will be subject to these Terms of Use, as well as relevant rules, guidelines, policies, and terms—including but not limited to the Privacy Policy and Cookie Notice applicable to this Site—which are incorporated into this Agreement by reference. By accessing or using the Site in any manner (including but not limited to visiting or browsing dxyzisha.com, registering an account, or contributing content or other materials to the Site), you expressly understand, acknowledge, and agree to be bound by these Terms of Use. You are only authorized to use the Site’s services if you agree to comply with all applicable laws and these Terms. Please read this agreement carefully before proceeding.

Our business evolves constantly, and these Terms of Use will also change accordingly. Thus, DXY reserves the right to modify the terms and conditions of this Site at any time. You should check our website frequently to review recent changes. If we modify material terms of this Agreement, such modifications will take effect after we provide you with notice of the updated agreement. The manner of notification shall be at our sole discretion and may include, for example, via email, a posted notice on the Site or Apps, or any other reasonable method. Your failure to cease using the Services after receiving notification of modifications will constitute your acceptance of the updated terms.

1.2 PRIVACY POLICY & COOKIE NOTICE

You may review our Privacy Policy and Cookie Notice at any time to learn more about how DXY collects, uses, stores, and protects your information when you use the Services. To provide you with the Services, we may need to collect your email address, residential address, and/or other contact information. Our Privacy Policy and Cookie Notice are hereby incorporated into this Agreement.

We reserve the right to modify these Terms of Use—including the Privacy Policy and Cookie Notice—at any time, at our sole discretion. If we modify material terms of this Agreement, such modifications will take effect after we provide you with notice of the updated agreement. The manner of notification shall be at our sole discretion and may include, for example, via email, a posted notice on the Site or Apps, or any other reasonable method.

For any questions related to Data Privacy or Cybersecurity, please contact us at policy@dxyzisha.com.

For details, please refer to our Privacy Policy and Cookie Notice.

2. USE OF OUR SERVICES

You represent and warrant that you have the legal capacity to form binding contracts (e.g., you are at least 18 years old, or using our Services under the supervision of a parent or guardian). Additionally, you agree not to use a false email address when registering an account, impersonate another person, or otherwise place DXY in a misleading position. Subject to the terms and conditions of this Agreement, DXY hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use this Site. This license permits you to display the Site on your internet browser solely for the purpose of shopping for personal use (for products sold on the Site) and not for any commercial use or use on behalf of any third party—unless explicitly permitted by DXY in advance. Any breach of this Agreement will result in the immediate revocation of the license granted in this paragraph, without prior notice to you.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion thereof—unless explicitly permitted by DXY in writing. You may not use any information provided on the Site for commercial purposes or use the Site to benefit another business—unless explicitly permitted by DXY in advance. DXY reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including but not limited to cases where DXY determines that a customer’s conduct violates applicable law, breaches this Agreement, or harms DXY’s interests.

You shall not upload, distribute, or otherwise publish through this Site any content, information, or other material that: (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to civil or criminal liability under national (especially U.S. and EU) or international law; or (c) contains bugs, viruses, worms, trapdoors, Trojan horses, or other harmful or intrusive code or properties. DXY may assign you a password and account identification to enable access to certain portions of this Site. Each time you use this password or identification, you will be deemed authorized to access and use the Site in accordance with the terms and conditions of this Agreement. DXY has no obligation to investigate the authorization or source of any such access or use.

Without DXY’s prior express written consent, the use of data mining, robots, or similar data-gathering and extraction tools on the DXY Site, as well as the use of DXY trademarks or service marks in meta-tags, is strictly prohibited. You may view and use the Site’s content solely for personal information purposes, shopping, and placing orders on the Site—no other uses are permitted. If you encounter any of our content hosted on a third-party site, please contact us immediately at info@dxyzisha.com. You may also reach us by phone at +86 15961853210 (9:30 AM–6:30 PM Hong Kong local time) or by mail at A1-13-3, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, Hong Kong.

You shall be solely responsible for all access to and use of this Site by anyone using the password and identification originally assigned to you—whether or not such access or use is actually authorized by you. This includes, without limitation, all communications, transmissions, and obligations (including financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of your assigned password and identification. You must immediately notify DXY of any unauthorized use of your password or identification, or any other breach or threatened breach of the Site’s security. This Site is owned by DXY International Limited ("DXY") with its office at A1-13-3, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, Hong Kong.

3. TRADE RULES

3.1 PRICE AND PURCHASE

On the Checkout page, you will see the base price, VAT (depending on the destination country or region), insurance (if applicable), and other taxes (where applicable) calculated at the rate required by the local laws and regulations of the destination country or region. However, in some cases, the recipient shall bear VAT (Value Added Tax), other taxes, customs duties, and/or fees imposed by the destination country.

Please note: If you receive any SMS, MMS, or emails requesting additional fees (especially customs clearance fees), we strongly advise you to contact us for verification to avoid unnecessary losses from online scams and protect your property safety.

3.2 PRICING IN DIFFERENT CURRENCIES

DXY provides pricing in multiple currencies for your shopping convenience. Under normal operating conditions, there is almost no pricing error—except in cases of significant market fluctuations in currency values. During promotions, product inventory, prices, promotions, delivery times, and other information are displayed in real time and may change at any moment. The price is fixed once you place an order in accordance with Section 3.1.

3.3 TYPOGRAPHICAL ERRORS

Each product offered for sale on our website includes a product description and/or reference link. Before submitting an order, you are responsible for verifying the information and content related to the product you wish to purchase using the provided information and/or link. By submitting your order, you are presumed to have full knowledge and understanding of the product details. We shall not be liable for any after-sales issues resulting from misinterpretation of the Site’s information or content.

While DXY strives to provide accurate product and pricing information, pricing or typographical errors may occur. DXY cannot confirm the price of a product until you place an order. If a product is listed at an incorrect price or with incorrect information due to a pricing or product information error, DXY reserves the right to refuse or cancel any orders placed for that product. In such cases, DXY may either contact you for further instructions or cancel your order and notify you of the cancellation.

3.4 ORDER ACCEPTANCE

Ordering on DXY follows the "offer and acceptance" principle. Once you select the products you wish to purchase, they will be added to your shopping cart. The next step is to process the order and make payment. To do so, you must follow the steps of the purchase process, providing or verifying the information requested at each step. Additionally, during the purchase process (before payment), you may modify your order details. A legally binding contract between you and DXY is formed once the purchase is finalized.

Please note: Similar to the situations described in Section 3.3 (Typographical Errors), DXY may be unable to accept and may need to cancel certain orders. DXY reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Circumstances that may result in order cancellation include: quantity limitations on purchased products, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud prevention department. We may also require additional verification or information before accepting an order. DXY will contact you if all or part of your order is canceled or if additional information is needed to accept your order.

3.5 PAYMENTS

If you are a registered user, a record of all your orders is available in the "My Orders" section. Accepted payment methods include: Visa, Mastercard, American Express, UnionPay, PayPal, and online banking, among others.

To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will request pre-authorization on your card to ensure sufficient funds for the transaction. Please note: We do NOT store or retain any financial transaction information. Such information will be retained by your card service provider or financial institution.

For example, when you click "Pay Now", you confirm that the credit card is yours. Credit cards are subject to verification and authorization by the issuing entity. If the issuing entity refuses to authorize the payment, we shall not be liable for any delivery delays or failures, and we will be unable to complete the transaction or form a contract with you.

3.6 COLORS

We have made every effort to display the colors of our products on the Site as accurately as possible. However, the actual colors you see depend on your monitor, so we cannot guarantee that your monitor will display any color accurately.

3.7 PACKING

Unless otherwise specified, we will only comply with our minimum packing standards for the selected shipping method. You will be responsible for the cost of any special packing, loading, or bracing you request.

3.8 SHIPPING & DELIVERY

DXY ships products from warehouses in multiple countries and entrusts third-party logistics providers to deliver goods. For orders containing multiple items, we may split the order into several packages at our discretion, based on inventory availability. We aim to deliver orders as quickly as possible. However, during peak sales periods, deliveries may take longer. If you have any questions about shipping and delivery, please contact us.

3.9 TITLE AND RISK OF LOSS

Delivery to the carrier shall constitute delivery to the Buyer, after which the risk of loss or damage to the products shall pass to the Buyer. Any claims by the Buyer regarding damage during shipping or delivery must be directed to the carrier. Any claims by the Buyer against DXY for shortages or damage occurring before delivery to the carrier must be submitted within five (5) days of receiving the goods. Despite the transfer of risk of loss to the Buyer, title and right of possession to the sold goods shall remain with DXY until all payments (including deferred payments evidenced by notes or otherwise, interest, and carrying charges) have been made. The Buyer agrees to take all necessary actions to perfect and maintain DXY’s title and right of possession.

Notwithstanding the above, if this section conflicts with statutory provisions at the national or state level, the statutory provisions shall prevail.

3.10 RETURN OF PRODUCTS

Products may be returned within a designated period. The exact return period and return policy vary by country. You should be aware that returned products must be sent to our warehouse in China. Customers are responsible for return shipping costs, unless otherwise required by law or regulation.

Products with incorrect sizes or quality issues may be exchanged. For defective products: if defects or damage are confirmed on the returned products, we will provide a full refund—including any delivery and return charges you incurred. Refunds will be credited either to your DXY Credit Account or the original payment method.

For more details, please refer to our Return Policy.

4. INTELLECTUAL PROPERTY

4.1

DXY has registered trademarks, copyrights, patents, and domain names in the United States, the European Union, and other relevant countries/regions, and is the sole owner of these rights. Additionally, DXY is the exclusive owner of the intellectual property rights related to the collection, arrangement, and assembly of all content on this Site (the "Compilation").

You may not use DXY’s trademarks, copyrights, patents, domain names, or the Compilation in any manner that disparages or discredits DXY, or in any way that is likely to cause confusion or violate applicable laws or regulations. The software used or implemented on this Site (the "Software") is the property of DXY and/or its software suppliers. The Site’s content, the Compilation, and the Software are all protected under state, national, and international copyright laws.

All rights not expressly granted herein are reserved by DXY. Any content on this Site may only be reproduced or distributed with DXY’s express permission. Violators will be prosecuted to the fullest extent permitted by law.

All information and content related to products on the Site—including but not limited to graphics, photos, sounds, music, videos, and descriptions obtained from suppliers or third parties—are not owned, manufactured, sold, or endorsed by DXY. Due to technical limitations, DXY cannot guarantee that such information is accurate, complete, reliable, up-to-date, or error-free.

4.2

Except as otherwise provided in this Agreement or on the Site, any content you submit, post to the Site, or provide to DXY—including but not limited to ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions")—is and will be treated as non-confidential and non-proprietary. By submitting or posting Submissions, you agree to irrevocably license such Submissions and all related intellectual property rights (excluding moral rights such as the right of authorship) to DXY free of charge. DXY shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from, translate, modify, reverse-engineer, disassemble, or decompile such Submissions by any means and in any form. All Submissions shall automatically become the sole and exclusive property of DXY and will not be returned to you.

You warrant that your Submissions (in whole or in part) are clear and free from any infringement of intellectual property rights, disputes, or third-party claims. DXY assumes no liability for any infringement of copyright or other third-party rights by you. You agree to defend and indemnify DXY against any losses resulting from your improper comments or remarks for any purpose.

In addition to the rights applicable to all Submissions, when you post comments or reviews to the Site, you also grant DXY the right to use the name you provide along with any review, comment, or other content. You represent and warrant that you own or control all rights to the reviews, comments, and other content you post on the Site, and that DXY’s use of such content will not infringe or violate any third-party rights. You shall not use a false email address, impersonate another person, or otherwise mislead DXY or third parties to obtain improper benefits. DXY may, but is not obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

4.3

DXY respects intellectual property rights, including but not limited to copyrights, trademarks, patents, designs, and trade secrets. If you believe that any product sold on our Site infringes your or another person’s intellectual property rights, you are welcome to assert your rights and/or file a complaint in accordance with the procedures and requirements described in Section 4.4 below.

If you send a false infringement notice, you may be liable for damages (including legal costs and attorneys' fees). Therefore, if you are unsure whether material is infringing, please consult an attorney before submitting a notice to DXY. Fraudulent or abusive notices, or other misuse of DXY’s intellectual property policy, may result in account termination or other legal consequences.

4.4

If you are an intellectual property rights owner and believe that any product or service available on our Site infringes your rights, you may send the following information in full by email to policy@dxyzisha.com. This is the most efficient way to submit an infringement notice. We shall not be liable for negligent handling or delays in responding to complaints submitted through other channels (e.g., mail, physical mailboxes, other email addresses, or instant messages), as such submissions may not be received or processed promptly.

5. DOES DXY SHARE YOUR PERSONAL INFORMATION?

We sell merchandise, not information. We do not sell, rent, trade, or license your personal or financial information. We will only disclose your personal or financial information in the following specific situations:

1) Third-party service providers: Like most online retailers, we sometimes engage third-party service providers to perform specific functions on our behalf. Any information or data disclosed to them is for the purpose of ensuring the full performance of the concluded contract. For example, delivery services require your basic information (including your name, shipping address, and phone number) so that logistics providers such as DHL, USPS, UPS, or any other national postal service can complete customs clearance and delivery. Additionally, to improve your experience, we may use your information on a minimal scale to monitor the quality of third-party services. During payment processing, information required by payment service providers or financial institutions is collected by DXY’s affiliates. However, neither these affiliates nor DXY processes the payment information collected.

2) Non-personally identifiable information: We may share information that does not identify you or any other user with third parties (e.g., advertising partners). Examples include the number of daily visitors to a specific page or the total value of orders placed on a certain date. For instance, pseudonymization is applied in the [*] column, which displays our product pictures without disclosing your identity.

3) Merger and/or sale of assets: We do not typically trade personal information with other companies. However, as part of business development, we may acquire other companies, merge with them, or be acquired or merged by another company. In such cases, customer information may be transferred (in whole or in part) as business assets—subject to the condition that the existing Privacy Notice remains in effect.

4) Protection of DXY and others: We may disclose account and other personal information as required by law to protect ourselves, our customers, or others; enforce or apply these Terms of Use and other agreements; or protect the rights, property, or safety of DXY, our users, or others. This includes sharing information with other companies, entities, institutions, organizations, or government authorities for fraud prevention and credit risk reduction. Additionally, DXY and our processors reserve the right to report any activities we reasonably believe to be unlawful to law enforcement agencies.

We may update the types of personal information we share and the purposes for sharing from time to time, as permitted by law.

6. LINKS

You are advised to log in or sign up on our official website. To better protect your legitimate interests, you should remain alert to any suspicious fake or phishing websites pretending to be DXY. You may report such suspicious cybercrimes to us at info@dxyzisha.com.

Our Sites and Apps may contain links to other internet sites that are not owned or operated by us. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services. We make no warranties or representations regarding the accuracy, completeness, or timeliness of any content posted on our Sites by third parties. We strongly advise you to read all third-party terms and conditions and privacy policies.

7. TERMINATION AND EFFECT OF TERMINATION

In addition to any other legal or equitable remedies, DXY may terminate this Agreement or revoke any or all of your rights, benefits, or other interests granted under this Agreement if you breach this Agreement or the Privacy Policy. DXY will provide you with a 2-day notice before such termination or revocation. If you request to delete your account or revoke consent for essential services, DXY may also terminate this Agreement and revoke any related rights, benefits, or other interests without prior notice. Upon termination of this Agreement, you must immediately cease all access to and use of the Sites. DXY may also immediately revoke all passwords and account identifications issued to you and deny your access to and use of the Sites (in whole or in part). Termination of this Agreement will not affect the parties’ respective rights and obligations (including but not limited to payment obligations) that arose before the termination date. However, in practice, any pending orders (i.e., orders not yet submitted) will be cancelled upon termination to avoid the unnecessary complexity of refund and return procedures.

8. DISCLAIMER AND LIMITATION OF LIABILITY

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THE PRODUCTS OFFERED FOR SALE ON THIS SITE AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED ON AN "AS IS" BASIS. DXY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY PROVIDED HEREIN, DXY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED—INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS SITE MAY CONTAIN INACCURACIES, MISTAKES, OR TYPOGRAPHICAL ERRORS. DXY DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DXY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THIS SITE—INCLUDING BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DXY’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE BASIS FOR THE CLAIM) SHALL NOT EXCEED, IN THE AGGREGATE, THE AMOUNT OF FEES YOU ACTUALLY PAID THROUGH DXY IN THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO DXY’S LIABILITY.

9. FORCE MAJEURE

DXY shall not be liable to you or deemed in breach of this Agreement for any delay in performing or failure to perform its obligations related to products, services, and/or Sites if the delay or failure is caused by factors beyond its reasonable control. Such factors include but are not limited to: fire, acts of God, storms, explosions, earthquakes, floods, tempests, accidents, pandemics, or other natural disasters; war or threats of war, sabotage, insurrections, civil disturbances, or requisitions; acts, restrictions, regulations, bylaws, prohibitions, or measures by any governmental, parliamentary, or local authority; import or export regulations or embargoes; strikes, lockouts, lockdowns, or other industrial actions or trade disputes; difficulties in obtaining raw materials, labour, fuel, parts, or machinery (experienced by us or our suppliers); or telecommunications, transportation, or power supply disruptions, system failures, or machinery breakdowns that render the aforementioned unavailable.

10. DISPUTE RESOLUTION

If any dispute arising from this Agreement is not resolved within 30 days of its occurrence, the parties agree to submit the dispute to the China International Economic and Trade Arbitration Commission (CIETAC) for arbitration. The arbitration shall be conducted in accordance with CIETAC’s arbitration rules in effect at the time the arbitration application is submitted. The governing law for this arbitration clause shall be the laws of the People’s Republic of China (PRC). The seat of arbitration shall be Wuxi. The arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding on both parties.

11. APPLICABLE LAWS

This Agreement shall be governed by and construed in accordance with the laws of the People’s Republic of China ("PRC"), without regard to its conflict of laws principles.

12. REMEDIES

You acknowledge that DXY’s legal remedies for any actual or threatened breach of this Agreement would be inadequate. Accordingly, DXY shall be entitled to specific performance, injunctive relief, or both— in addition to any damages DXY is legally entitled to recover, plus reasonable expenses related to dispute resolution (including but not limited to operational losses and attorneys' fees).

No right or remedy of DXY shall be exclusive of any other right or remedy (whether at law or in equity), including but not limited to damages, injunctive relief, and attorneys' fees and expenses.

No waiver by DXY of any of its rights or remedies under this Agreement shall imply an obligation to grant any similar, future, or other waivers.

13. CUSTOMER SERVICE

For questions regarding pricing, orders, shipping, after-sales support, or any other inquiries, please log into "My Orders" and submit a ticket regarding the order you need assistance with.

From the detailed order page, you can easily review order details, track order progress, and request assistance via email.

Our Customer Service team is ready to assist you to the best of our ability. If you have any questions or issues, please contact us at services@dxyzisha.com.