Privacy Policy
Thank you for visiting our website. We respect your privacy and want you to know about the measures we take to protect your personal information.
DXY International Limited, located at A1-13-3, Yee Lim Industrial Centre, 2-28 Kwai Lok Street, Kwai Chung, Hong Kong (hereinafter referred to as "DXY", "we", "us", or "our"), is committed to protecting your privacy.
We understand you care about how your information is used and shared. We respect your privacy and take your online security seriously. To provide you with our products and services, we collect and process the minimum necessary scope of your essential personal data from the "dxyzisha.com" website, services, online stores, and applications. When you use any of our Services (as defined below), you consent to the practices described in this Privacy Policy. We primarily communicate with you electronically through various channels, such as email, text messages, in-app push notifications, or by posting communications on the website or through other services. For contractual purposes, you agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
If you wish to delete your account on our website, please contact us at policy@dxyzisha.com.
Privacy Policy Includes
1. What personal information about you does DXY collect?
2. For what purposes does DXY use your personal information?
3. How does DXY collect your personal information?
4. How are Cookies and other technologies used to collect information?
5. Does DXY share your personal information?
6. How does DXY secure personal information?
7. What is the arrangement for advertising and promotion?
8. What information can you access?
9. What choices do you have regarding DXY’s collection of your information?
10. How long does DXY keep your personal information?
11. Users from the European Union?
12. Are children allowed to use DXY’s services?
13. Terms of Use, Policies, and Revisions.
1. What Personal Information About You Does DXY Collect?
Here are the types of information we collect:
1) Information You Provide. We receive and store most information you provide in relation to DXY. Click here to view examples of what we collect. You may choose not to provide certain information, but you may then be unable to take advantage of many of our Services.
2) Automatic Information. We automatically collect and store certain types of information about your use of our Services, including your interaction with content and services available through DXY. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses DXY or other content served by or on behalf of DXY on other websites. Click here to view examples of what we collect and our Cookie Notice.
3) Information from Other Sources. We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and facilitate your next purchase. Click here to view additional examples of the information we receive.
2. For What Purposes Does DXY Use Your Personal Information?
We use your personal information to operate, provide, develop, and improve the products and services we offer to our customers. These purposes include:
1) Purchase and delivery of products and services. We use your personal information to process and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products, services, and promotional offers.
2) Provide, troubleshoot, and improve DXY. We use your personal information to provide functionality, analyze performance, fix errors, and enhance the usability and effectiveness of DXY’s Services.
3) Recommendations and personalization. We use your personal information to recommend features, products, and services that may be of interest to you, identify your preferences, and personalize your experience with DXY.
4) Provide voice, image, and camera services. When you use voice, image, or camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide the requested service, and improve our services.
5) Comply with legal obligations. In certain cases, we collect and use your personal information to comply with applicable laws. For example, we may collect customer information required for customs clearance in the event of a return.
6) Communicate with you. We use your personal information to communicate with you regarding DXY through various channels (e.g., phone, email, chat, or messaging).
7) Advertising. We use your personal information to display personalized advertisements for features, products, and services that may be suitable for you.
8) Fraud Prevention and Credit Risk Mitigation. We use personal information to prevent and detect fraud and abuse, thereby protecting the security of our customers, DXY, and others.
9) Sharing and Service Improvement. Public content you contribute to the Service (such as photos, ratings, reviews, tips, lists, and compliments) is intended for public consumption and is therefore viewable by the public. Certain of your other activities through the Service (e.g., marking others’ contributions as "useful" or "not helpful") may also be visible. "Public consumption" includes disclosure and authorization to share via DXY’s Official Account.
3. How Does DXY Collect Your Personal Information?
We may collect your personal information directly or indirectly to better serve you. In most cases, we collect information directly from you:
1) Registration and Ordering. To provide you with products, you will need to provide personal information during online registration, including but not limited to your name, gender, shipping and billing addresses, phone number, email address, and financial information (e.g., credit card number). We may also ask for your country of residence and/or your organization’s country of operation to comply with applicable laws and regulations. This information is used for billing, order processing, and communicating with you about your order and our website.
2) Payment. We may collect your personal information through forms provided by payment service providers, including but not limited to your card number, card type, card verification value (CVV), billing address, name, email address, and phone number. Importantly, we do not retain any payment-related information. Generally, the payment service you select to complete your order will store and maintain this information.
3) Delivery. Your delivery address, recipient name, and associated phone number are required to deliver the products you order. You must provide this minimum information to ensure prompt and accurate delivery.
4) Product Reviews. We may contact you via email to invite you to submit product reviews, and we may request your location information. Your email address will be kept private, but your location may be visible to other users. Any other personal information you choose to include in your review will be accessible to other website visitors.
4. How Are Cookies and Other Technologies Used to Collect Information?
We may use cookies or other similar tracking technologies (collectively "Cookies") to collect certain information about you when you visit our website. Cookies are small, simple text files stored on your computer or mobile device when you access our platform. "Similar technologies" (encompassed by the general term "Cookies") include local storage objects (sometimes called "flash cookies"), web beacons, pixels, browser fingerprinting technologies, or any technology that stores or accesses information on a user’s device. Recognizing your browser or device is essential for providing our services. For example, if you block or reject our Cookies, you may be unable to add products to your shopping cart, proceed to checkout, or use any Services that require you to sign in. For details, please refer to our Cookie Notice.
5. Does DXY Share Your Personal Information?
We sell merchandise, not information — We do not sell, rent, trade, or license your personal or financial information. We will only disclose your personal or financial information in the following specific circumstances:
1) Third-party service providers: Like most online retailers, we occasionally engage third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to ensure the full performance of the concluded contract. For example, delivery services require your basic information (name, shipping address, and phone number) to enable carriers such as DHL, USPS, UPS, or other national postal services to complete customs clearance and delivery. Additionally, to improve your experience, we may use your information on a minimal scale to monitor the quality of third-party services. During payment processing, information required by payment service providers or financial institutions is collected by DXY’s affiliates; however, neither these affiliates nor DXY processes this payment information.
2) Non-personally identifiable information: We may share information that does not identify you or any other user (e.g., the number of daily visitors to a specific page or the total value of orders placed on a certain date) with third parties such as advertising partners. For example, pseudonymization is applied in the [*] column, which displays our product images without disclosing your identity.
3) Merger and/or sale of assets: We do not typically trade personal information with other companies. However, as part of business development, we may acquire other companies, merge with them, or be acquired by another company. In such cases, customer information may be transferred (in whole or in part) as business assets, provided that the existing Privacy Notice remains in effect.
4) Protection of DXY and Others: We may disclose account and other personal information as required by law to protect ourselves, our customers, or others; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of DXY, our users, or others. This includes sharing information with other companies, entities, institutions, organizations, or government authorities for fraud prevention and credit risk reduction. Additionally, DXY and our processors reserve the right to report any activities we reasonably believe to be unlawful to law enforcement agencies.
We may update the types of personal information we share and the purposes for sharing from time to time, as permitted by law.
6. How Does DXY Secure Personal Information?
1) This Service uses technical and organizational measures to safeguard the integrity and confidentiality of your personal information.
2) We work to protect the security of your personal information during transmission by using encryption protocols and software.
3) We comply with the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information.
4) We implement role-based access controls to limit employee access to your personal data.
5) We only partner with service providers that maintain adequate data protection measures to prevent data breaches.
6) It is important for you to protect against unauthorized access to your password, computers, devices, and applications. We recommend using a unique password for your DXY account that is not used for other online accounts. Be sure to sign out when finished using a shared computer. You can sign out of your DXY account by selecting "Sign Out".
7. What Is the Arrangement for Advertising and Promotion?
1) Third-Party Advertisers and Links to Other Websites: DXY may include third-party advertisements and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. As noted above, these advertisements and promotions are linked to the affiliated websites referenced in "Examples of your personal information shared with a third party".
2) Use of Third-Party Advertising Services: Third-party advertisers deliver DXY advertisements using information we provide. To ensure your peace of mind, we share only the minimum necessary scope of personal information with them.
3) Personalized Advertising Service: We will obtain your explicit consent before sending you personalized advertisements, surveys, questionnaires, or promotions for our products. You may opt out of advertising through "Email Subscription" settings, contact customer service, or reply to the email to object (if stated otherwise). Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies to learn about which ads you see, which ads you click, and other actions you take on our websites and other sites. This allows us to provide you with more useful and relevant ads. For example, we may use Google Analytics or other tracking/marketing tools or combined technologies to track your browsing or purchase history and location. For more information about cookie tracking, please refer to our Cookie Notice.
Once you complete the registration process, email subscription is enabled by default to allow us to send you direct marketing communications. However, you may modify your email subscription settings if you do not wish to receive promotional or advertising information.
8. What Information Can You Access?
As a customer, you have the right to access your personal information. You can access most of your data online by logging into your DXY account and clicking the "Personal Center" tab. From your account, you can also modify or update your personal information at your convenience.
9. What Choices Do You Have Regarding DXY’s Collection of Your Information?
You are welcome to raise any questions about how we collect and process your personal information by contacting our Customer Service.
If you choose not to provide necessary information for our services, we may be unable to provide you with those services. You have the right to correct your personal information through "Account Settings" (see "What Information Can Customers Access?"). After updates or corrections, we may retain a copy of your previous records.
You have the right to opt out of receiving emails or other communications from us by using the Account Settings functions. This right also applies to mobile apps, and you may adjust settings on your mobile device accordingly.
To block cookies on your computer, the Help feature on most browsers and devices will explain how to prevent your browser or device from accepting new cookies, notify you when you receive a new cookie, or disable cookies entirely. Because cookies are required for certain essential services (e.g., adding items to your shopping cart, checking out, or signing in), we recommend leaving them enabled.
If you wish to browse our website without linking your browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.
For opt-out settings that cannot be changed directly on the platform, please contact our Customer Service for assistance. Additionally, you may request DXY to delete your account and associated information, or request a copy of your personal information. Please note that processing such requests may require significant time, and you may be charged a fee of USD 1 or EUR 1 for providing a complete copy of your personal data.
10. How Long Does DXY Keep Your Personal Information?
We retain your personal information to enable your continued use of our Services, for as long as necessary to fulfill the relevant purposes described in this Privacy Policy, as required by law (e.g., for tax and accounting purposes), or as otherwise communicated to you. For example, we retain your transaction history to allow you to review past purchases (and place repeat orders if desired), track delivery addresses, and protect your privacy rights.
11. Users from the European Union?
For users residing in the European Union, the following special provisions apply pursuant to the General Data Protection Regulation (GDPR). You may exercise the following rights under the GDPR:
Right of Access. Whether you are a visitor or a customer, you have the right to access your personal information to confirm whether it is being processed. You also have the right to obtain detailed information about:
• the purposes of the processing;
• the categories of personal data being processed;
• the recipients or categories of recipients to whom the personal data have been disclosed;
• the period for which the personal data will be stored;
• the existence of automated decision-making (including profiling).
Right to Rectification. You have the right to request correction of inaccurate or incomplete personal data. You may correct and complete the information yourself or notify us to assist you.
Right to Erasure ("Right to be Forgotten"). You have the right to request the erasure of your personal information. We will use available technologies to erase your personal data, including but not limited to pseudonymization, de-identification, and permanent deletion. However, we may be unable to comply with such requests for reasons related to exercising the right to freedom of expression and information, compliance with legal obligations, protection of public interest in public health, archiving purposes in the public interest, scientific or historical research purposes, statistical purposes, or legitimate defense.
Right to Restriction of Processing. Before exercising certain rights, you may be required to cooperate with us to verify your identity. When contacting us, please provide your name, address, and/or email address. We will take reasonable steps to verify your identity before responding to your request. The verification process will vary depending on the sensitivity of your personal information and whether you have an account with us, but we will respond to you within the time frame required by the GDPR.
Right to Data Portability. You may request the transfer of personal data you have provided to us (based on consent or contract) to a third party, where such processing is automated. Whether such transfer is technically feasible, please contact our Customer Service for confirmation. We will attempt to ensure your data is transferred to a third party in a structured, commonly used, and machine-readable format, where technically feasible.
Right to Object. You may object to direct marketing. Please refer to "What Choices Do You Have Regarding DXY’s Collection of Your Information?" for details.
Automated Individual Decision-Making, Including Profiling. When we conduct automated decision-making (including profiling), we will obtain your explicit consent beforehand. Alternatively, you may exercise the right to object to automated decision-making by contacting our Data Protection Officer (policy@dxyzisha.com) or Customer Service.
Withdrawal of Consent. You may withdraw your consent to the processing of your data at any time. Please note that withdrawal of consent will not affect the lawfulness of processing conducted prior to the withdrawal.
Whenever we transfer personal information to countries outside the European Union, we will do so in accordance with this Privacy Policy and applicable data protection laws.
12. Are Children Allowed to Use DXY’s Services?
DXY does not sell products intended for purchase by children, and we do not knowingly or intentionally collect personal information from children under the age of 13. As stated elsewhere on this website, you warrant that you are at least 18 years of age or are using the website under the supervision of a parent or guardian.
If you are under the age of 13, we will not collect your personal information without the consent of your parent or guardian.
13. Terms of Use, Policies, and Revisions.
If you choose to use our Services, any dispute related to privacy is subject to these Terms of Use, including limitations on damages, dispute resolution, and applicable law. If you have any concerns about privacy at DXY, please contact us with a detailed description, and we will attempt to resolve it.
Our business evolves constantly, and our Privacy Policy will change accordingly. We encourage you to review this page frequently to stay informed of updates. Except as otherwise stated, our current Privacy Policy applies to all information we hold about you and your account. We stand behind our commitments and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
If you have any questions regarding the collection or processing of your personal data, please contact us at policy@dxyzisha.com.
1) Information we directly collect from you is used in the following scenarios:
• Search for or purchase products or services in our stores;
• Add or remove items from your cart, place an order through, or use DXY;
• Communicate with us by phone, email, or other applicable apps;
• Complete a questionnaire, support ticket, or other form;
• Provide and rate reviews;
• Use In-Stock Notices or Live Chat for support;
• Voluntarily publish content.
2) To facilitate the above activities, you may need to provide us with the following information:
• Identifying information (e.g., name, address, phone numbers);
• Payment information;
• Age;
• Location information;
• IP address;
• Contact information (names, addresses, phone numbers) listed in your "Manage Address Book" and email addresses of friends or other individuals;
• Content of reviews and emails sent to us;
• Personal description in your Personal Center;
• Identity-related information and documents;
• Credit history information;
• Automatic Information (as defined above).
3) Examples of information collected for analytical purposes include:
• The Internet Protocol (IP) address used to connect your computer to the internet;
• Login credentials (email address and password);
• Device or computer location;
• Browser version and time zone settings;
• Purchase and content use history (which we may aggregate with similar information from other customers to create features like "Top Sellers");
• Full Uniform Resource Locator (URL) clickstream data to, through, and from our websites (including date and time);
• Products and content you viewed or searched for;
• Page response times, download errors, length of visits to certain pages, and page interaction information (e.g., scrolling, clicks, mouse-overs);
• Phone numbers used to contact our customer service;
• Images uploaded when using the "Write a Review" feature.
We may also use other automated means to process your data (e.g., device identifiers, cookies, and other technologies on devices, applications, and web pages to collect browsing, usage, or other technical information).
4) Examples of information we receive from other sources include:
Updated delivery and address information from our carriers or other third parties (used to correct our records and facilitate future purchases or communications); account information; purchase or redemption information; and page-view information.
5) Examples of information you can access through DXY include:
• Status of recent orders;
• Complete order history (including "My Orders");
• Personally identifiable information (including name, email, password, and address book);
• Payment settings (including payment card information, rewards, credits, and coupons);
• Email notification settings (including In-Stock Notices, Flash Sale Deals, Personalized Notifications & Recommendations, and newsletters);
• Recommendations and recently viewed products that form the basis of such recommendations (including "Recommendations for You");
• Shopping lists and "My Favorites";
• Your content, devices, services, and related settings; communication preferences; and personalized advertising preferences;
• Recently viewed content;
• Communications; etc.
Our Privacy Policy may be updated from time to time, and all revisions will be posted on this page. If you believe we are not complying with this Privacy Policy, please contact us immediately at policy@dxyzisha.com.
